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A few weeks back, an unlucky Xbox owner shipped off his customized console to Microsoft's repair center. The console was a special piece, as it displayed the signatures of the Bungie team, Microsoft's Xbox 360 team and a sketch by Rooster Teeth cartoonist, Luke McKay. Sufficed to say it looked awesome and the owner, Nathan, wanted to keep it that way. To ensure his console was taken care of at the repair center, he wrote a letter carefully explaining the situation. He was pretty pissed then when the console was returned scrubbed from head to DVD slot, with all of the irreplaceable artwork washed out of existence. Did Microsoft apologize? You can bet your bottom dollar they did.
Since Nathan's Xbox was returned stark naked, his girlfriend left him, his pet dog didn't even recognize him and people on the street looked at him in disgust. (Probably.) Such was the change in Nathan's life, he could hardly bare waking up in the mornings. However, Microsoft saw this atrocity going on, and they sure fixed it:
Despite Bungie jumping (ha!) in and giving our man all of the following:
• Legendary Edition Helmet signed by most-if not all-of the studio staff
• Halo 3 Soundtrack (two disc) signed by Marty O'Donnell (with "DO NOT ERASE!" written under his name)
• Bungie Jacket
• Bungie T-Shirt
• Halo 3 Messenger Bag
• Two Halo 3 Limited Edition Wireless Controllers (one covenant, one human)
• Halo 3 Faceplate and Skins for Xbox 360
• Four McFarlane Action Figures (MC, EVA Spartan, Brute Chieftan, Jackal Sniper)
• Halo Actionclix Preview pack (Target exclusive sticker on the front)
• Halo Actionclix Game Pack 4
• Halo 3 Wall Graffix
• Halo 3: Ghosts of Onyx Novel
• Halo Graphic Novel
• Halo 3 Wristband
• Halo 3 Hackeysack
Microsoft also chimed in with a personally signed photo of Bill Gates, a new console with Bill's signature on it and hundreds of dollars worth of new video games. Nathan is, we presume, now back with his girlfriend, his dog loves him and people in the street can't wait to stop and chat with him. He's so cool, we want to be his friend. [Kotaku: 1, 2 and 3]